How to Get a Refund for the Ivory Coast Visa Fee?

The refund policy for the Ivory Coast e-visa fee depends on specific conditions, as the fee is generally non-refundable once paid, covering the processing costs regardless of the application outcome. However, refunds may be possible in certain cases.

Important Disclaimer: The Government of Côte d’Ivoire typically does not issue refunds for e-Visa applications once submitted. However, if you applied through a third-party service, any refund policies are subject to that provider’s terms and conditions, not government policy.

Please note that ivorycoastimmigration.org is a third-party service provider and not affiliated with the official government e-Visa portal of Côte d'Ivoire (e.g., SNEDAI).

Here’s how to get a refund for an Ivory Coast e-visa fee at Ivory Coast Immigration Services:

Ivory Coast visa fee refund process

1. Identify Valid Reasons for a Refund

The refund will be determined based on the cancellation policy described at https://www.ivorycoastimmigration.org/refund-policy

Technical Errors: If a payment error occurs (e.g., duplicate charges) or the application cannot be processed due to a system failure.

Cancellation Before Processing: If you cancel your application before it has been submitted to the Ivorian authorities, you may be eligible for a refund, depending on the processing stage.

Fees are non-refundable if the visa is denied, if incorrect information is provided, or if you fail to supply the required documents within three days of application submission.

2. Contact Support

If you used Ivory Coast Immigration Services, you can call us via:

Support lines +1 949 346 9868
Email: [email protected]
Submit a request via the "Contact Us" page on our website.

3. Provide Documentation

Include:

Your application reference number
Payment receipt (e.g., bank statements or transaction confirmations)
Evidence of the issue: clear explanation of why you’re seeking a refund (e.g., declined visa, payment error, or cancellation before processing).

4. Await Response

Refund processing times may take 2 to 4 weeks due to standard banking procedures. If approved, the refund will be issued to the original payment method (credit/debit card or bank account).

Important note

- Only the service fee portion may be refundable under certain conditions; government fees are strictly non-refundable. The refund process may take 2 to 4 weeks due to standard banking procedures.

- Ivory Coast Immigration Services, as a third-party provider, does not offer refunds under the following scenarios:

No refund if clients provide incorrect information regarding their flight number, arrival time, arrival date, or hotel address.
No refund for cancellation requests made less than 72 hours before the scheduled processing start.
No refund for the Government fee because the Government fee is non-refundable once submitted, regardless of the outcome—approved, denied, or withdrawn.

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